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Management 101 for New Managers
Welcome!
Introduction and Course Overview (11:48)
Module 1 - Transitioning to Manager
Mindset Changes (9:58)
Management Styles (21:30)
Values and Behaviors (9:03)
Ethics (13:45)
Challenges (and solutions) with internal promotions (23:37)
Module 1 - Test your knowledge
Module 2 - Understanding your new role
Leadership and Management (40:47)
Getting to know your team (7:57)
Group Dynamics (15:52)
Duties (9:07)
Finding your place in the team (13:44)
Pitfalls and common problems (9:36)
Module 2 - Test your knowledge
Module 3 - Moving the team forward
Team Purpose (7:07)
Job descriptions, KPI's and goals (28:25)
Setting Expectations (14:05)
Having Meaningful Meetings (21:20)
Development (11:49)
Customers and Employees (3:15)
Pitfalls and Common Problems (13:28)
Module 3 - Test your Knowledge
Module 4 - Evaluating and correcting
Effective Performance Management (28:17)
Other Difficult Conversations (9:02)
Asking for and Receiving Feedback (7:48)
When things go well (6:39)
Pitfalls and Common Problems (12:30)
Module 4 - Test your Knowledge
Well done!
Well done and Feedback
Effective Performance Management
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